Two-way SMS, Not a ticket channel
A shared inbox for SMS sessions, plus auto-replies and bulk campaigns. Replies, assignment, and consent live here — SMS is not folded into unified tickets.
The SMS workspace for car wash operators
HelloWash texting is a conversation in an SMS session. Staff assign, comment, tag, and resolve those sessions. An AI role on a message is an auto-reply or campaign seed, not a back-and-forth SMS agent. Marketing lists and flows can send SMS when consent allows.
What Makes It Powerful
Two-way inbox
Sessions that share a customer phone stitch into one thread. Resolve, pending, and open apply to the selected session.
Auto-replies
AI can send a first outbound or auto-reply. AI-only sessions are coverage, not resolved Support Team work.
Bulk SMS campaigns
Send from marketing lists, pasted numbers, or a CSV. A customer reply converts into an SMS session.
Team assignment
Filter the inbox by assignee. Multiple staff can work the same corporate inbox with location scope.
Consent and STOP
Profile opt-in, SMS opt-out, and marketing suppressions stay distinct. Unknown consent is not treated as yes.
Delivery and FRT
Track delivery on the session. First response time for SMS uses your corporate workday.
Simple to Get Started
Connect a number
Use a dedicated SMS number mapped to the right location.
Set auto-replies and lists
Configure first replies, templates, and marketing lists with opt-in.
Work sessions
Staff reply from the inbox. Campaigns and flows send when consent allows.
See It in Action
Thanks for the outage text. When will the tunnel reopen?
Can I upgrade my membership to Unlimited?
STOP
What are your hours on Sunday?
Built for Real Car Wash Scenarios
Service alerts
Bulk-notify members about an outage, then handle replies in the inbox.
Campaign replies
A reply to a bulk send becomes a session seeded with the original outbound message.
Membership reminders
Flows can text on last-washed or membership-status changes, then stop on opt-out.
Not a ticket
Customer history still shows related SMS next to tickets. The work itself stays an SMS session.
Business Impact
Frequently Asked Questions
Is SMS a ticket?
Does HelloWash run a conversational SMS agent?
Ready to run car wash operations in one place?
Give corporate, regional, and site teams one system for conversations, tickets, profiles, marketing, sales, claims, and analytics.